Refund policy

At A1 Overstock, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help make the return process as easy as possible.

Return Eligibility
Timeframe: Items can be returned within 7 days of delivery.
Condition: Products must be unused, unwashed, and in the original packaging, with all tags and labels attached.
Proof of Purchase: A receipt or proof of purchase is required to process returns.

Non-Returnable Items
Certain items are non-returnable for hygiene or other reasons, including:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, toiletries)
Clearance or final sale items

Return Process
Initiate the Return: Contact our customer service team at support@zifiti.com or call us at [customer service number] with your order details.
Pack & Ship: Once your return is approved, pack the items securely and use the provided shipping label if available.
Refund Processing: Upon receiving and inspecting your return, we will notify you and process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Exchanges
We offer exchanges for defective or damaged items. If you need a different item, please initiate a return and place a new order.

Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective.
Original Shipping Fees: Original shipping fees are non-refundable.

Contact Us
For any return or exchange questions, feel free to reach out to us at support@zifiti.com